The Electronic Journal of Knowledge Management publishes original articles on topics relevant to studying, implementing, measuring and managing knowledge management and intellectual capital.

For general enquiries email
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Knowledge Management (ECKM) is available here.

For info on the International Conference on Intellectual Capital, Knowledge Management and Organisational Learning (ICICKM), click here
Information about the European Conference on Intangibles and Intellectual Capital (ECIIC) is available here
Journal Issue
Volume 9 Issue 1, ECKM Special Issue / Mar 2011  pp1‑84

Editor: Eduardo Tome

Download PDF (free)

Exploring Web 2.0 Applications as a Mean of Bolstering up Knowledge Management  pp1‑9

Thomas Bebensee, Remko Helms, Marco Spruit

Look inside Download PDF (free)


Abstract: Web 2.0 applications aim at improving the interaction between users. Web 2.0 principles overlap with characteristics of knowledge management (KM) or could be applied to reshape KM practices. Applying Web 2.0 applications to KM has the potential to improve the sharing and creation of knowledge. However, little research has been conducted in this area. This research aims at identifying Web 2.0 applications for bolstering up organizations’ KM practices. An additional aspect addressed is how Web 2.0 applications for KM can be categorized and how they match different aspects of the KM strategy of an organization. The research examines the suitability of Web 2.0 applications in KM by conducting exploratory case studies in two student‑run organizations, which are an interesting research subject because their members are considered most open towards new technologies. The case studies aim at exploring which Web 2.0 applications are in place. Based on the findings we propose a framework for categorizing Web 2.0 applications for KM. The findings indicate that Web 2.0 applications may enhance KM and may even initiate a new era of KM. Moreover, the article provides a discussion of a number of Web 2.0 applications and proposes a way of categorizing these applications. The proposed framework allows assessing the use of Web 2.0 applications for KM and can be used as an orientation for the introduction of Web 2.0 applications in organizational KM. The research contributes to the general understanding of how Web 2.0 applications can be used in KM. The proposed framework for categorizing Web 2.0 applications provides an orientation for organizations that want to use these applications for bolstering up their KM practices. 


Keywords: Web 2.0, collective intelligence, user-generated content, social computing, knowledge management, KM 2.0


Share |
Inter‑generational learning dynamics in universities  pp10‑18

Constantin Bratianu, Adriana Agapie, Ivona Orzea, Simona Agoston

Look inside Download PDF (free)

How to Create Relational Capital In Hospital‑In‑The‑Home Units  pp19‑27

Juan-Gabriel Cegarra-Navarro, Gabriel Cepeda-Carrion, Eva Martínez-Caro, Mª Paz Salmador-Sánchez

Look inside Download PDF (free)

SPF 5 and Limitations to Investing in Knowledge Management  pp28‑36

Scott Erickson, Helen Rothberg

Look inside Download PDF (free)

A Problem Solving Typology of Service Business  pp37‑45

Paavo Ritala, Tatiana Andreeva, Miia Kosonen, Kirsimarja Blomqvist

Look inside Download PDF (free)

Trust‑Building Mechanisms for the Provision of Knowledge‑Intensive Business Services  pp46‑56

Enrico Scarso, Ettore Bolisani

Look inside Download PDF (free)

The LIFE Technique – Creating a Personal Work Profile  pp57‑72

Peter Sharp

Look inside Download PDF (free)

The Changing Role of Knowledge in Companies: How to Improve Business Performance Through Knowledge  pp73‑84

Gaby Neumann, Eduardo Tome

Look inside Download PDF (free)